We accept payments via credit card and PayPal only. All prices are shown in Australian Dollars (AUD). Monsoon Blooms does not take responsibility for any additional fees or charges applied by your bank or financial institution.
TURN AROUND TIMES
We make our underwear and basics upon order to avoid excess waste. Please allow 3-5 business days for your chosen items to be stitched and posted.
We ship worldwide for a flat fee of $12 AUD. All items will be sent from India via India Post EMS (Express Mail Service), which has an estimated delivery time of between 4 and 12 business days. We will e-mail you a tracking number so that you can keep an eye on your underwear and basics as they travel to your doorstep. Depending on your whereabouts, you may be subject to additional customs charges. You can generally find this information on your national border protection website or through your local postage provider.
Your Monsoon Blooms items will be sent out in a recycled cardboard shipping box stuffed and protected by cotton wastage - leftover shreds of fabric deemed unusable by the mill. All of your items will be bundled up inside an organic cotton drawstring bag with just one tag, also made of recycled cardboard. This avoids unnecessary plastic packaging, paper, safety pins etc.ect.etc. This packaging should see your items arriving to you safe and sound, but please let us know if this is not the case. All the information that would usually be printed off and sent to you can be found here on this website or by contacting us on email@example.com.
To avoid excess printing and paper waste, your receipt of purchase will be sent to you via e-mail and will not be duplicated and sent with your underwear / basics. Don't worry about returns or exchanges, we have all your details safely on file.
RETURNS & EXCHANGES
In most cases we are happy to offer exchanges, and under special circumstances – such as faulty products – we will also provide refunds. For hygiene reasons we have made the decision not to resell any underwear that has spent time outside of our care, so we kindly ask that you select carefully and measure up with our Size Guide. Please e-mail your request for an exchange or refund to firstname.lastname@example.org within 3 days of receiving your items. Monsoon Blooms has the right to refuse refunds or exchanges. In most cases the buyer will be held responsible for additional shipping costs.
CARING FOR YOUR UNDERWEAR / BASICS
We recommend that you treat all of your clothes - not just your Monsoon Blooms underwear and basics! - with love and care. Using all natural laundry products will ensure their longevity and retain their purity. If you can't find a brand of natural laundry powder or liquid you trust, there are plenty of recipes online to make your own. Even the more complex recipes involve just baking soda, citric acid, washing soda, sea salt and soap. If machine washing your Monsoon Blooms pieces, use a cool gentle cycle. Although we have tested our dyed fabrics thoroughly to ensure our colours are fixed, we still recommend you wash colours separately. If necessary, your underwear and basics can be tumble dried at a low temperature and pressed with a warm iron. For the very best results wash by hand and line dry in the shade.
PLANT DYE INFORMATION
Please remember that your Monsoon Blooms garments have been hand dyed with natural colours and will not have the artificial perfection of synthetic colours and machines. There may be slight markings or changes in shades on your garments - we think it's all part of their beauty and hope you do too.
A FINAL WORD
We are a very new business and feel so thankful you are considering adding our underwear and basics to your wardrobe of treasures. If you feel disappointed at any stage of your journey with Monsoon Blooms, please contact us directly on email@example.com. We will do everything possible to put things right.