We accept payments via credit card and PayPal only. All prices are shown in Australian Dollars (AUD). Monsoon Blooms does not take responsibility for any additional fees or charges applied by your bank or financial institution.
TURN AROUND TIMES
All Monsoon Blooms orders are processed and sent within 1-2 business days.
We ship express from Australia to anywhere in the world. Depending on your whereabouts, you may be subject to additional customs charges. You can generally find this information on your national border protection website or through your local postage provider.
All underwear and apparel orders will be finished with a recycled cardboard hanging tag, and bundled up inside an organic cotton drawstring bag.
To avoid excess printing and paper waste, your receipt of purchase will be sent to you via e-mail and will not be duplicated and sent with your order. Don't worry about returns or exchanges, we have all your details safely on file.
RETURNS & EXCHANGES
In most cases we are happy to offer exchanges, and under special circumstances – such as faulty products – we will also provide refunds. For hygiene reasons we have made the decision not to resell any underwear that has spent time outside of our care, so we kindly ask that you select carefully and measure up with our Size Guide. Please e-mail your request for an exchange or refund to email@example.com within 3 days of receiving your items. Monsoon Blooms has the right to refuse refunds or exchanges. In most cases the buyer will be held responsible for additional shipping costs.
CARING FOR YOUR UNDERWEAR / BASICS
We recommend that you treat all of your clothes - not just your Monsoon Blooms underwear and apparel! - with love and care. Using all natural laundry products will ensure their longevity and retain their purity. If you can't find a brand of natural laundry powder or liquid you trust, there are plenty of recipes online to make your own. Even the more complex recipes involve just baking soda, citric acid, washing soda, sea salt and soap. If machine washing your Monsoon Blooms pieces, use a cool gentle cycle. Although we have tested our dyed fabrics thoroughly to ensure our colours are fixed, we still recommend you wash colours separately, particularly for the first wash. If necessary, your Monsoon Blooms underwear and apparel can be tumble dried at a low temperature and pressed with a warm iron. For the very best results wash by hand and line dry in the shade.
PLANT DYE INFORMATION
Please remember that your Monsoon Blooms garments have been hand dyed with natural colours and will not have the artificial perfection of synthetic colours and machines. There may be slight markings or changes in shades on your garments - we think it's all part of their beauty, and we hope you do too.
A FINAL WORD
We are a very new business and feel so thankful you are considering adding our underwear and apparel to your wardrobe of treasures. If you feel disappointed at any stage of your journey with Monsoon Blooms, please contact us directly on firstname.lastname@example.org. We will do everything possible to put things right.